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LC WAIKIKI ONLINE STORE
GENERAL TERMS AND CONDITIONS
Special conditions
Important notes:
Return of product(s) without indicating any reasons - You will always have 14 (fourteen) calendar days from the moment of delivery of the Products to inform LC WAIKIKI in writing about your wish to return the Product without indicating any reason. You will have 7 (seven) calendar days to return the product after you notify us about your wish to do so. Please note, that if you initiate the return procedure, the inside as well as outside labels on the product shall not be damaged and the product shall not bear the traces of use. If the label(s) is damaged/not present, or the product bears the traces of use LC WAIKIKI is entitled to decline your request on return. For more detailed information, please see paragraph C8 below.
Return of defective product(s) - if the product you have purchased appears to be defective, you are entitled to initiate the return procedure. Please note, that if you initiate the return procedure, the product shall not bear the traces of use. LC WAIKIKI will decline your request on return if the product bears the traces of use. For more detailed information, please see paragraph C9 below.
You can return the product(s) free of charge to our return address: LC Waikiki GE LLC, Tbilisi, Georgia, Chirnakhuli Street 9, 0151. To return the above products, you can contact our carrier at phone number +995322910220 or via e-mail lcw@icsgeorgia.ge or contact the currier company Onway at phone number +995322910220 or via e-mail info@onway.delivery. For each option, please inform our carrier regarding the order number or original tracking number to avoid delay on booking. After booking, the courier will come to your address and pick up the returned products(s), along with your refund invoice. Or you can visit the nearest office of our carrier company, deliver the product(s) along with the return invoice, and they will bring your product(s) to our warehouse.
Please note, that the return procedure shall only be initiated by filling out the return form, which is sent to you along with the Product(s) and the invoice. If payment is made in cash, the refund will be processed to the bank account provided by you in the return form. To avoid any problem on the return, please make sure you add your return form with your product. More detailed information regarding the return procedures is described in the paragraphs C8 and C9.
Refund Method: Refund will be provided to the account where the payment was made at the time of purchase. The return process is fully automated.
If, upon you place the Order, it is understood that that part of the Products at your Order cannot be supplied (due to being absent or defective etc.), we may send you the Products partially. If you receive the Products partially, you may always return the Products based on the terms of paragraph C.8. below.
If you receive the defective/non-conforming Product, please, immediately initiate the return procedure based on the terms of paragraphs C8 and C9 below. Please note, that the defective/non-conforming Products are not subject to replacement and shall be returned. You must verify the state of the packaging upon delivery. If the package is damaged, you must not accept the delivery.
More detailed information about the return process is provided under the relevant sections.
ABOUT THESE TERMS AND CONDITIONS (“Terms and Conditions”)
The following pages provide detailed information about who LC WAIKIKI GE (“LC WAIKIKI”, “We”, “Us”) is and the legal terms and conditions that govern your use of www.lcwaikiki.ge (“Website”, “Online Store”) as well as any purchase of a Product you order online from LC WAIKIKI.
When registering an Account on our Website you shall be provided on your e-mail address with an electronic document containing the Terms and Conditions in force at the moment of registration. We recommend that you print and keep a copy of the Terms and Conditions for your future reference.
Before placing any orders on www.lcwaikiki.ge, please read carefully the present Terms and Conditions. Please be aware that from time to time, these Terms and Conditions might be subject to updates without prior notice. Important amendments to the Terms and Conditions shall be notified to you on your registered e-mail address. An updated version of the Terms and Conditions shall always be available on the Website.
The version of the Terms and Conditions that will apply to your order will be the one available on www.lcwaikiki.ge at the time you place your order, unless changes to these Terms and Conditions are required to be made by law or governmental authority and we might be required to apply such changes to orders previously placed by you.
By accessing and using the Website and as well as by placing orders on www.lcwaikiki.ge, you confirm that you have read and understood the Terms and Conditions and that you agree to be fully bound by their provisions.
DEFINITIONS
Throughout the present Terms and Conditions, we shall use certain recurring terms which shall bear the meaning indicated in the table below:
| Products | Clothing, footwear, accessories and all other fashion articles described on our Website. |
| User | Any person who accesses the Website. |
| Registered User | Any natural person aged 18 years old or older who registers an Account on the Website with the future purpose of placing Orders. |
| Guest | Any natural person aged 18 years old or older who visits the Website with the future purpose of placing Orders. |
| Customer | Any natural person aged 18 years old or older who places an Order on the Website and, subject to the acceptance of such order by LC WAIKIKI, becomes part of the distance sales contract having as object the sale and purchase of LC WAIKIKI products. |
| Order | Material manifestation of the will to purchase LC WAIKIKI products under the present Terms and Conditions by using the electronic means available on the Website. |
| Account | Private Section of the Website that has attached an e-mail address and password and is used by the Registered User for ordering purposes. It contains various information about the Registered User and its activity on the Website, either submitted by the Registered User itself (personal data), either automatically registered by the Website (Order history, invoices etc.). |
| Newsletter | Commercial and advertising communication transmitted in exclusively in electronic format and on a current basis to the Registered User, subject to the Registered User consent in this sense, without representing an offer from LC WAIKIKI. |
| Content | Any graphics, drawings, prints, photographs, images, sounds, music, video, audio, text, logos, button symbols, database, design, software and any other elements which can be visualized or accessed on the Website. |
| City | Charges | Estimated Timescale |
| Tbilisi | 4.99 GEL | 1-3 Working Days |
| Region | 4.99 GEL | 2-5 Working Days |
Orders are usually delivered within 14 (fourteen) to 20 (twenty) business days from the date of Order acceptance. The delivery schedule is usually met, although LC WAIKIKI cannot guarantee punctuality. In any event, LC WAIKIKI shall use all reasonable endeavors to ensure delivery of the Products to you within 30 (thirty) calendar days as of the acceptance date. You can track the status of the delivery either by accessing your Account, or by using the courier tracking services.
You must verify the state of the packaging upon delivery. If the package is damaged, you must not accept the delivery.
All risk in the Products you order (including risk of loss and/or damage to the Products) shall pass to you when you gain physical possession of the Product, or a third party accepts the Products on behalf of you at the moment of delivery. Ownership of the Products shall not pass to you until we have received full payment.
We shall be under no liability for any delay or failure to deliver Products if the delay or failure is wholly or partly caused by circumstances beyond our control.
C.8. Returns of Products without Indicating Any Reason
You will always have 14 (fourteen) calendar days from the moment of delivery of the Products to inform LC WAIKIKI in writing about your wish to return the Product without indicating any reason.
Please note, that if you initiate the return procedure, the inside as well as outside labels on the product shall not be damaged and the product shall not bear the traces of use. If the label(s) is damaged/not present, or the product bears the traces of use LC WAIKIKI is entitled to decline your request on return.
Please note, you can return the returned product (s) free of charge to our return address: LC Waikiki GE LLC, Tbilisi, Georgia, Chirnakhuli Street 9, 0151. To return the above products, you can contact our carrier at phone number +995322910220 or via e-mail lcw@icsgeorgia.ge or contact the currier company Onway at phone number +995322910220 or via e-mail info@onway.delivery.
For each option, please inform carrier with order number or original tracking number to avoid delay on booking. After booking, the courier will come to your address and pick up the returned product, with your refund invoice. Or you can visit the nearest office of our courier company, deliver the product with the return invoice, and they will bring your product to our warehouse.
You will have 7 (seven) calendar days to return the product after you notify us about your wish to do so.
Please note, that the return procedure shall only be initiated by filling out the return form, which is to be sent to you along with the Product(s) and the invoice. To avoid any problem on the return, please make sure you add your return form with your product.
Please note, that you may not be able to return the product without indicating any reason if your right to do so is excluded by the applicable laws.
Payment Method: Refund will be made to the account where the payment was made at the time of purchase within 14 (fourteen) calendar days after you notify us regarding your wish to return the product.
If you made the payment in cash, the amount will be returned to the bank account number specified by you in the return form. The return procedure can only be conducted on LC WAIKIKI’s website (www.lcwaikiki.ge) Alongside this form, you must provide details of a valid bank account to facilitate the return process. The refund amount for the returned items will be credited the specified bank account. Return of funds can only be performed via bank account, therefore refunds cannot be made in cash.
Please note, that you may not be refunded unless (1) you return the product to our return address within 7 (seven) calendar days after you notify us about your wish to do so, or (2) deliver the product to our courier company, or (3) our courier picks-up the product from you.
The return process is fully automated.
C.9. Returns of Defective Products
If the product you have purchased appears to be defective, you are entitled to initiate the return procedure.
If you receive the defective Product, please, immediately initiate the return procedure based on the terms of paragraphs C8 (i.e. – you should contact our carrier, fille out the return form etc.).
Please note, that if you initiate the return procedure, the product shall not bear the traces of use. LC WAIKIKI may decline your request on return if the product bears the traces of use. You must always verify the state of the packaging upon delivery. If the package is damaged, you must not accept the delivery. Please note, that you are not entitled to request the return of products if the defect is insignificant.
Please note, that the defective Products are not subject to replacement and shall be returned.
You are entitled to request return of defective product within 2 (two) years after the delivery of such product.
The return process is fully automated.
C.10. Product Descriptions and Prices
A description of the main characteristics of Products can be found on the Product pages of the Website. We have taken reasonable precautions to try to ensure that all Products have been fairly described, however please note that whilst we try to display the colours of our Products accurately on the Website, the actual colours you see will depend on your monitor settings and we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the Product on delivery.
Prices for Products on the Website appear on the Product pages and include VAT. Delivery taxes and banking taxes, as applicable, can be added to the final Price. Therefore, the final Price incurred by you shall be composed of the following elements: Product Price + Delivery taxes (if applicable) + banking taxes (if applicable).
Prices and Offers may vary and may only be available for limited periods. All Prices and Offers are subject to availability and may be withdrawn or amended at the discretion of LC WAIKIKI. The Prices on the Website may differ to prices in retail stores, catalogues or elsewhere. Internet offers relate to internet transactions only and may not be available in store. Likewise, temporary or local special offers in store do not apply to internet prices unless expressly specified.
We have taken reasonable precautions to try to ensure that all Products are correctly priced. However, it is possible that, despite best efforts, some of the Products listed on the Website may be incorrectly priced. Prices shown in error shall not be binding on LC WAIKIKI.
If LC WAIKIKI discovers an error in the price of the Products you have ordered, we will inform you as soon as possible. LC WAIKIKI will give you the option of reconfirming your Order at the correct price or cancelling it.
C.11. Liability
LC WAIKIKI is only responsible for losses that are foreseeable consequence of our breach of these Terms and Conditions. We will not be liable to you if we are prevented or delayed from complying with our obligations under these Sale Terms and Conditions by anything you (or anyone acting on your behalf) do or fail to do or due to events which are beyond our reasonable control.
You must follow any instructions/advice we give you to keep Products you ordered safe (including any instructions or Product manuals provided with the Products). We cannot accept liability for damage to Products which is caused by your failure to follow such instructions/advice.
Nothing in these Sale Terms and Conditions shall limit or exclude LC WAIKIKI’s liability for (i) death or personal injury caused by our negligence, (ii) fraud, (iii) any breach of the obligations implied by applicable compulsory laws or (iv) any liability which cannot be excluded by law.
SECTION D. COMMUNICATIONS
Communications, including notices, requests, complaints, between you and LC WAIKIKI will be primarily electronic through e-mail or notifications posted on the Website. By accessing the Website and placing Orders you agree to this electronic means of communication and you acknowledge that all agreement, notices, information and other communications that LC WAIKIKI provides to you electronically comply with any legal requirement that such communications be in writing and on durable medium.
SECTION E. COMPLAINT SETTLEMENT PROCEDURE
If you have a complaint about us e-mail [support@lcwaikiki.com] giving full details including date of purchase and order reference number where applicable and your full name and address and contact details.
We shall provide you with our official reply/solution, by e-mail, within 5 (five) business days as of the receipt of your complaint.
SECTION F. GOVERNING LAW AND JURISDICTION
These Terms and Conditions are governed by and construed in accordance with Georgian law. Any dispute or discrepancy arising from the application or interpretation of these Terms and Conditions, including the Sale Terms and Conditions, which cannot be amiably settled, shall be settled by the Georgian courts.
You may also apply to the Competition Agency of Georgia if you believe that your rights have been violated. This does not exclude your right to apply to the Georgian courts.
SECTION G. MISCELANEOUS
You may not assign or sub-contract any of your rights or obligations under these Terms and Conditions to any third party unless we agree in writing.
We may assign, transfer or sub-contract any of our rights or obligations under these Terms and Conditions to any third party at our discretion, provided that such third party shall ensure the same level of guarantee and liability towards you. Assignment, transfer or sub-contract of our obligations will only be made by mutual agreement between us.
No relaxation or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as waiver of that right or remedy or shall affect our ability to subsequently exercise that right or remedy. Any waiver must be agreed by us in writing.
If any of these Terms and Conditions are found to be illegal, invalid or unenforceable by any court of competent jurisdiction, the rest of these Terms and Conditions shall remain in full force and effect.
SECTION H. YOUR THOUGHTS
We are always open to your valuable opinions and feedback regarding our Website and you may always contact us with your comments and suggestions through our contact information specified under A.2.